Requester
Amanda Lee
Department
Quality Assurance
Submission Date
07 Sep 2026
Status
Current Stage
Section 3 — Review
Section 1 — DCR Issuance
Official request registration
DCR No.
DCR-26-049
Issued By
Farid Ismail
Designation
Document Controller
Date
20 Sep 2026
Section 2 — Document Change Information
Three documents included in this request
AMS-QAS-P011 — Handling of Customer ComplaintsIn Review
Revision
01
Change Type
Revise
Uploaded File
AMS-QAS-P011_draft.pdf
Status
In Review
Description
Update escalation responsibilities and complaint response times.
Justification
Align with revised corrective-action process.
AMS-QAS-F006 — Customer Complaint RegisterApproved
Revision
00
Change Type
New
Uploaded File
AMS-QAS-F006_draft.pdf
Status
Approved
Description
Introduce a standardized customer complaint register.
Justification
Improve complaint traceability and closure evidence.
AMS-QAS-F001 — Document Change RequestCorrection Required
Revision
04
Change Type
Obsolete
Uploaded File
AMS-QAS-F001_draft.pdf
Status
Correction Required
Description
Retire the legacy paper-only DCR form.
Justification
Replaced by the controlled digital DCR workflow.
Correction Required
Rejected by Nur Aisyah on 22 Sep 2026: Attach the migration record before obsoleting this form.
This document will restart from its first Section 3 approver. Other approved documents will not be affected.
Section 3 — Review & Approval
Each document follows its own ordered workflow
Document AMS-QAS-P011
Nur Aisyah
QA Executive · Quality Assurance
Requirements are clear.
21 Sep 2026, 10:12
Signature: Verified
Daniel Wong
Department HOD · Operations
Operational responsibilities confirmed.
22 Sep 2026, 14:20
Signature: Not required
Siti Rahman
QA Manager · Quality Assurance
—
—
Signature: Required
Document AMS-QAS-F006
Nur Aisyah
QA Executive · Quality Assurance
Fields verified.
21 Sep 2026, 11:03
Signature: Verified
Siti Rahman
QA Manager · Quality Assurance
Approved for QA processing.
22 Sep 2026, 16:40
Signature: Verified
Document AMS-QAS-F001
Nur Aisyah
QA Executive · Quality Assurance
Attach the migration record before obsoleting this form.
22 Sep 2026, 15:28
Signature: Not required
Siti Rahman
QA Manager · Quality Assurance
—
—
Signature: Required
Section 4 — Final QA Approval
Final QA approval is locked
Final QA approval will be available once the required Section 3 document workflows are completed.